bentley88 Privacy Policy

01 About This Privacy Policy

This Privacy Policy governs the collection, use, storage, and disclosure of personal data by bentley88 ("we", "us", "our"), the operator of the online betting and gaming platform accessible at https://bentley88.lat ("the Platform"). This Policy applies to all users who access the Platform from Malaysia or any other jurisdiction, and covers all personal data processed in connection with your use of bentley88 services.

By registering an account, making a deposit, or continuing to use the bentley88 Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you should discontinue use of the Platform immediately and contact us to request account closure.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming policy, which together form the full suite of agreements governing your relationship with bentley88.

02 Data We Collect

bentley88 collects personal data in several ways — directly from you when you register or transact, automatically when you use the Platform, and occasionally from trusted third-party sources for identity verification purposes. The categories of data we may collect include:

• Identity Data: Full legal name, date of birth, national identification number (MyKad or passport number), nationality, and a copy of government-issued identification documents where required for Know Your Customer (KYC) verification.
• Contact Data: Email address, Malaysian mobile phone number, residential address (including postcode, city — e.g., Petaling Jaya, Johor Bahru, Bangsar), and state of residence.
• Account Data: Username, encrypted password, account preferences, communication preferences, and session activity logs.
• Financial Data: Deposit and withdrawal transaction records, payment method references (e.g., Touch 'n Go eWallet account identifiers, DuitNow references, bank account last-4 digits), and MYR transaction amounts.
• Technical Data: IP address, browser type and version, device type, operating system, time zone, screen resolution, and referring URLs.
• Usage Data: Pages visited, games played, bet history, session duration, clickstream data, and feature interactions within the Platform.
• Communications Data: Records of emails, live chat transcripts, and support ticket exchanges between you and the bentley88 customer support team.

03 How We Use Your Data

bentley88 processes personal data only for clearly defined, lawful purposes. We do not use your data in ways that are incompatible with the original reason it was collected. The primary purposes for which we use your personal data are as follows:

• To create, manage, and maintain your bentley88 account, including identity verification and KYC compliance.
• To process deposits and withdrawals in Malaysian Ringgit (MYR) through supported payment methods including Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, RHB, and Hong Leong.
• To deliver the sports betting, live casino, slots, and other gaming services available on the Platform, including Mix Parlay and Sportsbook features.
• To detect, investigate, and prevent fraudulent activity, money laundering, and any conduct that violates our Terms & Conditions or applicable law.
• To comply with anti-money laundering (AML) obligations, responsible gaming requirements, and any regulatory reporting obligations applicable to internationally licensed online gaming operators.
• To send transactional communications — such as deposit confirmations, withdrawal notifications, and security alerts — that are essential to your account operation.
• To send promotional offers, bonuses, and marketing materials (only where you have provided consent or where we have a legitimate interest, and always with an opt-out mechanism).
• To analyse Platform usage patterns and improve the quality, performance, and security of bentley88 services.
• To respond to customer support enquiries submitted through live chat, email, or the support ticket system.

04 Legal Basis for Processing

bentley88 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing required to perform the contract we have with you — for example, operating your account, processing transactions, and delivering gaming services.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including AML obligations and identity verification requirements imposed by our licensing authority.
• Legitimate Interests: Processing where bentley88 has a legitimate business interest — such as fraud prevention, Platform security, and service improvement — and where that interest is not overridden by your rights.
• Consent: Where you have given clear, specific, and informed consent — most commonly in the context of optional marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

05 Cookies & Tracking Technologies

bentley88 uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session continuity, and gather anonymised analytics data. The types of cookies we deploy include:

• Strictly Necessary Cookies: Essential for basic Platform functionality including login sessions, security tokens, and user preferences. These cannot be disabled without impairing Platform performance.
• Analytics Cookies: Used to understand how players navigate the Platform — which pages are visited most, how long sessions last, and which features generate the most engagement. Data collected is aggregated and anonymised.
• Functionality Cookies: Remember your language preferences, display settings, and other customisations so you do not need to re-configure the Platform on each visit.
• Marketing Cookies: Used to deliver relevant promotions. These are only deployed where you have consented, and can be withdrawn via your account settings or by contacting support.

You may configure your browser to refuse cookies or to alert you when cookies are being sent. Please note that disabling certain cookies may affect your ability to use some features of the bentley88 Platform, including maintaining an active session.

06 Data Sharing & Disclosure

bentley88 does not sell or rent your personal data to third parties. We may, however, share your data with carefully vetted third parties in the following limited circumstances:

• Payment Processors: To facilitate deposits and withdrawals, we share relevant financial data with licensed payment service providers who process MYR transactions on our behalf. These processors are contractually bound to protect your data.
• Identity Verification Providers: To meet KYC obligations, we may share identity documents and related data with approved third-party verification services. These partners are bound by strict confidentiality and data protection agreements.
• Technology & Infrastructure Partners: Cloud hosting, content delivery, and security service providers who support the operation of the Platform. All such partners operate under data processing agreements consistent with this Policy.
• Regulatory & Law Enforcement Authorities: Where required by law, court order, or regulatory mandate, bentley88 will disclose personal data to the relevant authority. We will notify you of such disclosures where legally permitted to do so.
• Fraud Prevention & AML Bodies: We may share data with industry bodies or fraud prevention agencies to detect and prevent fraudulent activity, money laundering, or other illicit conduct.

07 Data Retention

bentley88 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

As a general rule, account data is retained for a minimum of five (5) years following account closure, in compliance with applicable AML and gaming regulatory requirements. Transaction records may be retained for up to seven (7) years. Marketing consent records are retained for as long as the consent remains active, plus a further two (2) years thereafter for audit purposes.

When personal data is no longer required and no legal obligation exists to retain it, bentley88 will securely delete or anonymise the data so that it can no longer be associated with you as an individual.

08 Security Measures

The security of your personal data is a top operational priority at bentley88. We have implemented a range of technical and organisational security measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption across all data in transit between your device and bentley88 servers.
• AES-256 encryption for sensitive data stored at rest, including financial records and identity documents.
• Multi-factor authentication (MFA) options for account access, strongly recommended for all players.
• Regular internal security audits and third-party penetration testing of the Platform infrastructure.
• Strict access controls ensuring that only authorised personnel with a verified need can access personal data.
• Continuous monitoring of Platform traffic for anomalous patterns indicative of attempted breaches or account takeovers.

While bentley88 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected users without undue delay.

09 Your Rights

As a user of the bentley88 Platform, you have the following rights in relation to your personal data. These rights may be exercised by contacting our support team using the contact details set out in Section 12 of this Policy.

• Right of Access: You may request a copy of the personal data bentley88 holds about you, along with information about how it is processed.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: In certain circumstances, you may request that we delete your personal data. Note that this right is subject to legal retention obligations — we may not be able to delete all data if we are legally required to retain it.
• Right to Restrict Processing: You may request that bentley88 restrict the processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to Data Portability: Where processing is based on consent or contractual necessity, you may request that we provide your personal data in a structured, machine-readable format.
• Right to Object: You have the right to object to processing based on legitimate interests, including profiling for direct marketing purposes. Upon receipt of an objection, bentley88 will cease the relevant processing unless we can demonstrate compelling legitimate grounds.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

bentley88 aims to respond to all valid data rights requests within thirty (30) calendar days. In complex cases, this period may be extended by a further two months, with notice provided to you.

10 Children & Minors

The bentley88 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register an account, access the Platform, or provide any personal data to bentley88.

If bentley88 discovers or receives credible notification that personal data has been collected from a person under the age of 21, we will take immediate steps to delete such data and close the associated account. Parents or guardians who believe that their child has registered on the Platform should contact us immediately at the email address provided in Section 12.

11 Updates to This Policy

bentley88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. When material changes are made, we will notify registered users by email and/or by posting a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this Policy will be revised whenever changes are made. We encourage you to review this Policy periodically to stay informed about how bentley88 protects your personal data. Continued use of the Platform following the posting of changes constitutes your acceptance of the updated Policy.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bentley88 handles your personal data, you may contact our Data Privacy team using the following details:

• Email (plain text): [email protected]
• Support Hours: 24 hours a day, 7 days a week, 365 days a year.
• Response Time: We aim to acknowledge all privacy-related enquiries within 48 hours and resolve them within 30 calendar days.

For general account support, promotions enquiries, or technical assistance, please use the live chat function available on the Platform or write to the same email address above.